Free delivery on orders from €100 · Delivery in 2–5 business days · Not satisfied? Return your order within 30 days.
How delivery works
Clightstore delivers quickly and simply to all 27 EU countries and the United Kingdom.
- Place your order and receive a confirmation email.
- You receive a text message or email with your tracking code.
- Your order is delivered by DPD, GLS or UPS.
- Missed the delivery? Check your letterbox for a delivery card.
Delivery times and costs
| Country | Delivery time | Orders under €100 | Orders from €100 |
|---|---|---|---|
| Belgium | 1–2 business days | €8.95 | Free |
| Netherlands | 1–2 business days | €8.95 | Free |
| Luxembourg | 1–2 business days | €8.95 | Free |
| Germany | 2–5 business days | €9.95 | Free |
| France | 2–5 business days | €9.95 | Free |
| Austria | 2–5 business days | €9.95 | Free |
| All other EU countries | 2–5 business days | €9.95 | Free |
| United Kingdom | 3–5 business days | Minimum order €160 | Free |
Orders are not shipped at weekends; weekend orders are processed on Monday. Some items, such as ATEX luminaires and large project orders, may have a longer delivery time. This is shown on the product page or confirmed in your quote. For project orders we arrange delivery to site.
United Kingdom: minimum order value €160. Orders to the UK are shipped from Belgium. Customs clearance can add 1–2 business days, and UK import VAT and any duties may be charged on delivery, depending on the order value.
Returns (30 days)
These return conditions apply to customers in all EU countries and the United Kingdom.
- Return period: you may return your purchase within 30 days of receipt, without giving a reason.
- Original packaging: return the product in its original box, together with all accessories and instructions. A product cannot be taken back if any component is missing.
- Condition: products may also be returned opened or used, insofar as this is permitted under the right of withdrawal. We may charge compensation for any loss in value.
- Return costs: the cost of returning the goods is paid by the customer. You may use the carrier of your choice.
- Refund: once we have received and checked your return, we refund the full purchase amount, including the original delivery costs, within 14 days, provided all return conditions are met.
Return address: C-Light Projects BV, Bekaertlaan 6, 3650 Dilsen-Stokkem, Belgium. Please email sales@clightstore.com with your order number before sending a return. Consumers can find the statutory withdrawal information and model form on our withdrawal page.
Warranty
The warranty period depends on the product and is between 2 and 5 years; it is stated in the specifications of every product. If a product becomes defective within the warranty period because of a manufacturing or material fault (and not through the customer's own fault), you are entitled to a replacement product or a free repair. Whether we repair or replace depends on the type of fault and product availability.
Frequently asked questions
My order has not arrived yet. Where is it?
Your parcel may have been delayed by the carrier. Orders are not shipped at weekends and are processed on Monday. If your parcel has not arrived after 2–3 business days, first check your letterbox for a delivery card. If there is none, contact us at sales@clightstore.com.
Do you deliver on public holidays?
You may receive parcels on public holidays; this depends on the carrier (UPS, GLS or DPD). If they do not work that day, your parcel will usually arrive one day later. If in doubt, email sales@clightstore.com and we will check for you.
What if I am not at home?
No problem. You can change the delivery date as soon as you receive the text message or email with your tracking code. If the driver has already been, check your letterbox for a card with further instructions.
Need help?
Call +32 468 25 01 43 or email sales@clightstore.com.