Frequently asked questions
How fast is delivery?
Products in stock are delivered in 2–5 business days anywhere in the EU. Shipping is free from €100. Delivery times for special items such as ATEX fittings are shown on the product page.
Can I order as a business?
Yes. Enter your company name and EU VAT number at checkout and you receive a proper invoice for your business. One clear price for everyone, with volume pricing for larger projects.
What warranty do I get?
Most luminaires come with a 5-year warranty including the driver; a few budget models have 3 years. The warranty period is stated in the specifications of every product.
Can I return a product?
Yes. Unused products can be returned within 30 days. Contact us first and we will send you the return details.
Do you provide IES / LDT files and light studies?
Yes. Datasheets are on the product pages, and we send IES and LDT files on request. For projects we prepare a free DIALux lighting study.
Can I order larger quantities at a project price?
Yes. Use the quote form on any product page or our contact page and tell us the quantity. We reply with a project price.
Not sure which fitting you need?
Tell us what you want to light. We advise on the right product and send you a quote.